Is St. Joseph’s Neighborhood Center affiliated with any other medical center?

No. SJNC is an independent nonprofit that is not affiliated with any other medical center.

Who does SJNC serve?

Everyone. SJNC will treat all patients, clients, neighbors, volunteers, staff, and community members with respect and dignity. We do not discriminate with regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other basis prohibited by federal, state, or local law. Nor does SJNC discriminate on the basis of immigration documentation.

How can I receive St. Joseph's Neighborhood Center (SJNC) services?

Call our Healthcare Access Team at (585) 325-5260 to arrange an appointment. This appointment is free and will take no more than thirty minutes. Your financial and medical history will be discussed at this appointment.

What if I don’t qualify for SJNC services?

In the event that you do not qualify to be seen at SJNC, we will refer you to our community partners for services.

Can SJNC help me get insurance?

We can help arrange a meeting with a certified Navigator for the NY State of Health Marketplace so that you may apply for affordable healthcare. If your appointment determines that you do qualify for services at SJNC, we will go ahead and help schedule the appointments you’re seeking.

What is the cost of services at SJNC?

Fees for visits are determined by an affordable sliding scale based on your income, and range between $5 and $50. Our goal is to make sure that you get the health care you need regardless of your ability to pay.

Who provides the services at the Center?

Fully licensed and accredited medical professionals provide our services. The majority of providers are volunteers. Some give time from current practices, while others are newly retired but volunteer time to care for our patients. Medical students from the University of Rochester see Center patients on Tuesday evenings and are supervised by fully licensed, on-site physicians from the University of Rochester Medical School.

How long does it usually take for a new patient to be seen at SJNC?

St. Joseph's Neighborhood Center is usually able to see a new patient for the Healthcare Access appointment within one week of your call. If you qualify for services, a physical may be scheduled within the next week. We are open Tuesday, Wednesday, and Thursday evenings for appointments, as well as Monday through Friday for daytime appointments.



If I make an appointment but have to cancel it, will I be charged?

Please call us as early as possible, if you cannot make your scheduled appointment. In fact, due to the high demand for our services, we have initiated a NO SHOW policy. If you miss two appointments without calling to cancel, you will be charged $10. After a third no-show/no-call, a $20 fee must be paid before an appointment can be made and we will assess your status as a patient.

Does SJNC offer prescription assistance?

Clients enrolled as patients of the Center are able to receive prescriptions at the Center. If you do not qualify for services at the Center, we are able to refer you to other prescription programs.

How do I receive counseling or psychiatry services?

The Center's Counseling and Community Works department provides psychiatry, mental health, and counseling services for individuals and families who do not have adequate insurance or cannot afford the care they need. Because we have an integrated healthcare model, counseling clients are encouraged to have a primary care physician or to arrange medical healthcare at the Center. For inquiries, call 325-5260.

Does SJNC provide psychiatric medications?

SJNC may provide medication prescriptions to clients receiving services through our providers. To receive medications, you must be enrolled as a Counseling and Community Works client.